Refund & Cancellation

We hope that you love the products you ordered. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 28 working days from delivery (you must notify us with 14 days to be eligible for this refund)


If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us.

We advise you to send the products using a form of recorded mail and obtain a Proof of Postage for proof that the goods have been returned in the unlikely event that we don’t not receive them.


If you require a refund we will refund the price paid by you for the goods (not including delivery charges) within 14 days of receiving your returned goods.


Refunds will only be made against the original credit/debit card used.


If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.


Customers wishing to return nail polish items should respect any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.

 

Exchange

If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

Damaged/Faulty/Incorrect Items
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by emailing our Customer Service Team at contact@lateliergreen.com (Monday - Friday 9am - 5pm. Excluding Bank Holidays.).
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

This policy does not affect your rights under law as a consumer, which apply in addition.


The postal address for returns; 

L’ATELIER GREEN PARIS

Unit 1 Quadrant Court,

Crossways Business Park

 Greenhithe

DA9 9AY

UK

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